All of our contact information can be found on our FAQ page (Phone Number and Business Hours). Thank you for shopping with Sneakers4u.com
We guarantee your 100% satisfaction. If you are not happy with your purchase, we will be happy to accept a return or exchange.
Sneakers4U.com will accept returns of all unworn resalable merchandise for an exchange within thirty (30) days. Regular priced items are eligible for a refund when received by us within fourteen (14) days or an exchange within thirty (30) days of your order date. Sale items are not eligible for a refund.
All items purchased with promotional or coupon codes are considered final sale items and are not eligible for a refund.
All returns must be pre-authorized.
You must request a Return authorization number (RA#) by clicking here. Please allow up to 3 business days for the RA# number to be issued to you (the customer) via e-mail. Merchandise returned without pre-authorization will be refused.
Your return will be processed within 3 business days after being received at our warehouse. Shoes returned without the original packaging will not be accepted and will be shipped back to you at your expense.
When the item arrives it will be carefully inspected. All items must be in brand new condition as received, in the original box and packaging material without any tape or marks in or on the box. Refunds will be issued based on the original form of payment; the total purchased price including applicable sales tax less original shipping charges. All returns are subject to a restocking fee of up to 20%. You will receive an e-mail notification once your return is processed.
Please allow 1-2 billing cycles for the refund to appear on your statement.
All returns should be sent to:
Sneakers4U.com - Returns
P.O. Box 761
Hicksville, NY 11802
RA#: ________________
The RA# must be indicated on the outside of the shipped package.
All packages without RA#’s will be refused.
Freight must be prepaid and the merchandise must be in its original packaging. No freight charges are refundable for any reason other than a shipping error on our part.
We are not responsible for any returned packages that are lost by the shipping carrier.
Our returns department will make every effort to ship your replacement item within two business days. For standard shipping you should receive your order within 6-10 business days.
Please note that you will be charged for shipping of your replacement item. Someone from customer service department will contact you for that payment or will invoice you via PayPal for those charges.
Returns cannot be made in person.
If the shoes are defective after being worn, please contact the manufacturer to get a replacement - we will not replace worn shoes.
We value you as a customer and thank you for doing business with Sneakers4U.com.