Are your products you sell on the website authentic? 
How do you ship your item(s)?
What are my payment options?
Does my shipping address have to match my billing address?
I placed an order a couple of days ago, and I went to check the status and it says my order has been placed on hold.
I did not receive a confirmation email after the order is placed.
How long will it take for the order to ship after the order is placed?
I am trying to track my package, but it keeps telling me the tracking # that I have entered is invalid.
Do you ship to countries besides US?
Why was my order cancelled?
What happens to my credit card if my order is canceled?
What is your return Policy?
I placed an order and now i would like to cancel it how do i do that?
If it is past the seven day return period, can I still return my shoes?
My package is lost by the shipping carrier. What should I do?
What are your customer service hours?
Do you take phone orders?
How do I contact Sneaker4U?
Will I have to pay sales tax?
Any other questions?




Q. Are your products you sell on the website authentic?
A. Yes - EVERY item sold by Sneakers4U is 100% Authentic Guaranteed and Original Manufactures supply (Original Box, Retro Card, and Any Tags). We do not sell or promote the selling of "fakes" or "variants."
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Q. How do you ship your item(s)?
A. All of our item are double boxed and shipped via UPS and USPS courier services. We sometimes may also require signature confirmation for security.
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Q. What are my payment options?
A. You have several options when it comes to making your purchases at Sneaker4U. Below are the current options we offer. If you have any questions regarding these options and can not find the answers here, please feel free to contact us.

Credit Card - All Master Card, Visa, Discover, and American Express credit cards are run through our secure Authorize.net payment gateway via Sneakers4U website.
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Q. Does my shipping address have to match my billing address?
Yes the billing and security code on the back of your card must match for your transaction to get approved.
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Q. I placed an order a couple of days ago, and I went to check the status and it says my order has been placed on hold.
A. All international credit card orders will be placed on hold until certain documentation is received to release the order. You should have received an email from us requesting these documents. For domestic orders, if you request your order to be shipped anywhere besides the billing address or an address that is not on file with your credit card company, a customer service representative will contact you through email to request additional information for security purposes. All orders must include a billing address. Orders placed without a billing address will be automatically canceled. All 'on hold' orders are on hold for only 3 business days and then canceled. All orders are verified by our automatic address verification system. In order to avoid any delay, please enter your billing address exactly as it appears on your monthly statement.
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Q. I did not receive a confirmation email after the order is placed.
A. An automatic confirmation email will be sent to the email address listed in the order. Please check the spam folder of your email system to ensure the email was not directed there. If an incorrect email address was entered, please contact us through our website to change the email address.
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Q. How long will it take for the order to ship after the order is placed?
A. It will take 48 to 72 business hours for the order to be processed. It will take an additional 6 to 10 business days for UPS Ground shipping (sometime faster). If you choose a diffrent shipping method then the time frame will be stated. We sometimes may also require signature confirmation for security. 
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Q. I am trying to track my package, but it keeps telling me the tracking # that I have entered is invalid.
A. Please keep in mind that the tracking # that has been assigned to your package may not have been scanned by UPS yet. Please wait until 6:00PM Eastern Standard Time to track all packages after allowing for processing days.
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Q. Do you ship to countries besides US?
A. We do ship to countries outside the United States. Please call us at 800-748-2205 for assistance with all international orders. Please note that any Customs and Brokerage fee that may be applicable is not included in the total amount of your order. This fee is to be paid by the customer in order for the package to be released from customs at the destination country. Fees may vary depending on the value of the product ordered. We cannot determine what these fees will be. Please check with your local customs office for detail on how these charges are applied.
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Q. Why was my order cancelled?
A. There are a few reasons that your order can be cancelled. Below you will find the main reasons to cause us to cancel.

Out Of Stock - Occasionally, a product will over sell due to popularity, inventory malfunction, etc. If we are unable to fill your order, we will cancel and refund your order immediately. You will receive an email stating "Out of stock". If you paid by credit card or by check card, it will depend on your bank. Our transactions happen instantly. You will need to contact your bank to see what their policy is for posting a refund. If you paid via PayPal, you will see this refund immediately.

Not Finalized -This occurs when your payment was not completed through the checkout system. We require that the billing address and shipping address are the same when ordering. This is to help prevent fraudulent activity.

Duplicate Orders - If we feel that an order was made in error, such as an obvious duplicate order, we will cancel the duplicate order and process the original order. If you were charged more than once, we will refund at the time of cancellation.

If you do not feel you were cancelled for any of these reasons, please contact us.
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Q. What happens to my credit card if my order is canceled?
A. At Sneakers4U.com,  When making on-line purchases, the funds for the amount of the purchase are put on hold by the customer's bank /credit card issuer for the merchant to use. If the order is canceled, the funds are released or refunded back to your account. Please keep in mind that this may take from 24 hours to 10 business days. Each bank differs and we have no control on how long it takes for the funds to be released back to your account.
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Q. What is your return Policy?
A. You can find all of Sneakers4U policies, including the return policy, located within the customer service page.
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Q. I placed an order and now i would like to cancel it how do i do that?
A. You will need to contact us during our customer service hours at 800-748-2205 and cancel your order via phone and any cancellations may in cure a 30% surcharge at our discretion.
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Q. If it is past the seven day return period, can I still return my shoes?
A. We cannot extend our return policy beyond the return period. All orders returned to us past the return period will be refused and shipped back to you.
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Q. My package was lost by the shipping carrier. What should I do?
A. If you package is lost, please contact us through our website. Please indicate your name and order number in the inquiry form. We will contact UPS/USPS to start an investigation to trace the package. Please note the investigation can take up to 10 business days. When the investigation is completed and the package is declared as lost, we will issue a re or exchange of the item for the amount in which you insured the package when you originally purchased the item(s).
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Q. What are your customer service hours?
A. Monday - Friday 10am - 5pm Eastern Standard Time (Some Holidays We Are Closed)
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Q. Do you take phone orders?
A. Yes we do, but for secure check out we prefer you do it on our website.
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Q. How do I contact Sneaker4U?
A. You can contact us via Email or Phone
Email: Clicking here
Phone #: (800) S4U-2205
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Q. Will I have to pay sales tax?
A. If your destination is
New York State - Taxed by County 
Any other U.S. States - No Tax
All other countries - No Tax
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Any other questions?
Have a question that you still don't know the answers to? Please contact us.

Use our contact page to send a request or comment.
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