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FAQ

  • Are the products that you sell on the website authentic?

    All merchandise sold on the website is 100% Authentic and from the Original Manufacturers supply. We do not participate in the merchandising of "fakes", "variants" or "knockoffs". The original manufacturers box holds the item which includes all of the original tags/labels. Please be assured that you are shopping for an authentic pair of shoes!
  • How are your items shipped?

    All packages are double boxed whereby the original manufacturers box is wrapped within the shipping box. All packages are shipped via UPS or USPS courier services. Expedited packages require a signature confirmation upon receipt as a security measure.
  • What Payment options does Sneakers4U offer?

    We offer several payment options when you make your purchase at Sneakers4u.com. Below are the current options we offer. If you have any questions regarding these options and cannot find the answers here, please contact a Customer Service Representative.

    Credit Card – All Master Card, Visa and Discover credit cards are run through our secure Authorize.net payment gateway via Sneakers4u website. Your information is always secure when shopping at Sneakers4U!

  • I placed an order a couple of days ago, and I went to check the status and it says my order has been placed on hold.

    All international orders are placed on hold until certain documentation is received to release the order. You should have received an email from us requesting these documents. For domestic orders, an order can be placed on hold if the billing and shipping address do not match. All 'on hold' orders are on hold for only 3 business days and then they are canceled. All orders are verified by our automatic address verification system. In order to avoid any delay, please enter your billing address exactly as it appears on your monthly statement.
  • I did not receive a confirmation email after the order is placed.

    A confirmation email will be sent to the email address that you provided us during checkout. If you did not get your confirmation, please check spam folders or junk mail folders to ensure that the email was not directed there. If an incorrect email address was entered or you still don’t have your confirmation, please contact us through our website.
  • How long will it take for the order to ship after the order is placed ?

    Orders are processed within 1-3 business days after you place your order. If you choose our Free Shipping option, it may take up to 5-7 business days for delivery depending on your location. If you choose an expedited service, the processing time still may apply, however the time frame for delivery will be guaranteed. Please note: For security purposes, expedited orders require signature confirmation for delivery.
  • I am trying to track my package, but there is no tracking information available/or it is invalid. What should I do?

    Tracking numbers can take up to 24 hours before they are on file with the courier service. If you still don’t see any movement on the package within this timeframe, please contact us for further assistance and we will be more than happy to assist you.
  • Do you ship to countries besides US?

    Yes – We do offer international shipping options. Please contact us at 1-800-748-2205 for assistance with international orders. Please note that any Customs and Brokerage fee that may be applicable is not included in the total amount of your order. This fee is to be paid by the customer in order for the package to be released from customs at the destination country. Fees may vary depending on the value of the product ordered. We cannot determine what these fees will be. Please check with your local customs office for detail on how these charges are applied.
  • Why was my order cancelled?

    There are a few instances in which your order may be canceled. They are as follows: Out Of Stock - Occasionally, a product will oversell due to popularity, inventory malfunction, etc. If we are unable to fill your order, we will cancel and refund you’re the payment immediately. You will receive an email confirming that the item is"Out of stock" and that a refund has been issued.. If you paid by credit card or by check card, it should take a few business days for the funds to appear back on your physical statement. If you require additional information regarding your refund, we recommend that you contact your card issuing bank to see what their policy is for posting a refund. If you paid via PayPal, you will see this refund immediately. Not Finalized - This occurs when your payment was not completed correctly through the checkout system. We require that the billing address and shipping address are the same when ordering. This is an added security measure that we cannot deviate from and we apologize for any inconvenience this may cause. Duplicate Orders - If we feel that an order was made in error, such as an obvious duplicate order, we will cancel the duplicate order and process the original order. If you were charged more than once, we will refund at the time of cancellation. If you do not feel you were cancelled for any of these reasons, please contact us - 1 800 748 2205
  • What happens to my credit card payment if my order is canceled?

    When making your purchase online at Sneakers4u, the funds for the amount of purchase are put on hold by the customer’s bank/credit card issuer for the merchant to use. When the order is canceled, the funds are released/refunded back to your account. Please note: refunds can take anywhere from 1-10 business days to appear back in your account. Each bank is different and Sneakers4u does not have any control over how long it will take for those funds to be released back to your account.
  • What is your return policy?

    You can find all of the Sneakers4u.com policy information, including the return policy by clicking here.

  • How can I cancel my order?

    If your order has not been processed, you can contact us during our customer service hours at 1-800-748-2205 to cancel your order via phone.
  • My order exceeds the 60 day return policy, can I still return them for a refund?

    We do apologize, We cannot extend our return policy beyond the 60 day window. Any orders that are sent back to us beyond this period will be refused and sent back to the customer.
  • My package was lost by the shipping carrier. What should I do?

    If your package is lost or is has a delivered status and you did not receive it, please contact us through the website. Please indicate your name and order number in the inquiry form and we will then contact UPS/USPS to start a tracer investigation. Please note the investigation can take up to 10 business days with UPS and up to 30 days for USPS. When the investigation is completed and the package is declared as lost, we will issue a refund or exchange of the item.
  • What are your customer service hours and how can they be reached?

    Our opening hours are, Monday-Friday 10:00 am – 5:00 pm Eastern Standard Time. Please call us : 1-800-748-2205. The customer service department is closed on weekends, and most major holidays.
  • Can I place my order over the phone?

    Yes, we do accept orders over the phone during our regular business hours.
  • How can I contact Sneaker4U?

    You can contact us via Email or Phone Email: cs@sneakers4u.com Phone #: (800) S4U-2205
  • Will I have to pay sales tax?

    Please review the locations that are subject to sales tax: New York State - 4.375% Any other U.S. States - No Tax All other countries - No Tax
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